We’re back with a new season of From the Front Lines. Hear from real estate managers on the critical issues they’re facing. These short, 10-15 minute episodes designed to help property managers run their business amid uncertainty. For new episodes, subscribe to From the Front Lines on or . New episodes can take up to 24 hours to appear.
Practical Uses of AI in Property Management
5/21/24
In this episode, Stacy Holden with 乐竞体育赛事直播 Industry Partner AppFolio discusses practical uses of AI in property management. Episode transcript. (, )
Insurance Costs
5/7/24
In this episode, we talked to Mary Donovan with ndp | analytics about trends and property insurance costs, including where rates are rising and what's being done to contain them. Episode transcript. (, )
Final Mile Properties
4/16/24
Amanda Boyd with Link Logistics joins us in this episode to talk about managing final mile industrial properties. Episode transcript. (,
DISI Mentor and Leader
Bonus episode
In this special bonus episode of From the Front Lines, we talk to RaN'ae Bacon, CPM®, ARM®, and Maria Richardson. RaN’ae served as a Diversity and Inclusion Succession Initiative, or DISI, Mentor to Maria, who’s a DISI Leader. Episode transcript. (,
Conversation with 乐竞体育赛事直播 Students
4/2/24
In this episode, Brett Voeltz, CPM®, 乐竞体育赛事直播’s Manager, Member Engagement, talks to three of 乐竞体育赛事直播’s student members—Kaitlin Novak, Thomas Letke, and Rihan Ballari. They’ll share what drew them to the profession and talk about their experiences as students in real estate management programs. Episode transcript. (,
AID + ESG Summit Recap
3/19/24
In this episode, we talk to Rebecca O’Brien, CFRE, Associate Executive Director of the 乐竞体育赛事直播 Foundation, and Ted Thurn, 乐竞体育赛事直播’s Senior Director, Government Affairs, about the Advocacy Impact Day (AID) + ESG Summit, held in Washington D.C. February 27 and 28. Episode transcript. (, )
Better Purchasing, Higher NOI
3/5/24
In this episode, we hear from Dan Grant, Senior Vice President, Business Development, with OMNIA Partners about optimizing property purchasing to improve NOI. Episode transcript. (, )
乐竞体育赛事直播 Foundation J.T. Aveni Center for Research Grant Recipients
2/20/24
We hear from Dr. Erin Hopkins, Associate Professor of Property Management in the College of Liberal Arts and Human Sciences at Virginia Tech, and Dr. Dustin Read, Professor and Director of the Master of Real Estate Development Program at Clemson University, recipients of grants from the 乐竞体育赛事直播 Foundation J.T. Aveni Center for Research. Episode transcript.(, )
Procure to Pay
2/6/24
In this episode, David Franklin from 乐竞体育赛事直播 Industry Partner discusses how to streamline purchasing and payables through automation. Episode transcript.(, )
A presidential chat between 2024 乐竞体育赛事直播 President Libby Ekre, CPM, and Immediate Past President Renee Savage, CPM®, CCIM
1/30/24
Welcome to a special episode of From the Front Lines, where we bring you an insightful conversation between Libby Ekre, CPM®, 2024 乐竞体育赛事直播 President, and Renee Savage, CPM®, CCIM, 乐竞体育赛事直播's Immediate Past President. Join us as Renee interviews Libby, who shares her experiences, insights, and visions for the future. Tune in and discover the dynamic exchange between two leaders shaping the past, present, and future of our organization. Episode transcript.(, )
Internet of Things (IoT)
1/23/24
In this episode, we talk to Craig Gosselin from BlueStreak about IoT, or Internet of Things, solutions for commercial real estate. Episode transcript.(, )
Season four
Using Proptech to Grow Your Business
12/19/23
In this episode, Kerri Davis from Fortress discusses sustaining growth in your management business through the effective deployment of proptech.(, )
乐竞体育赛事直播 AID+ESG Summit
12/5/23
In this episode, we talk to Rebecca O’Brien, Associate Executive Director of the 乐竞体育赛事直播 Foundation, and Ted Thurn, Senior Director, Government Affairs with 乐竞体育赛事直播 about the Advocacy Impact Day + ESG Summit February 27-28 in Washington, D.C. Register now at .(, )
AI for Space Analysis
11/21/23
In this episode, Karen Burns from Fyma joins us to talk about using your existing security, or CCTV, cameras to get real-time occupancy, footfall, and many other insights that help real estate managers maximize leased space and lower operating expenses.(, )
Virtual Assistants for Property Management
11/7/23
Greg Olerich from 乐竞体育赛事直播 Industry Partner PropertyManagerAssistant.com discusses how virtual assistants can relieve staffing bottlenecks, boost productivity, and increase profits.(, )
Training & Development Trends
10/17/23
In this episode, Rikki Hemsley, CPM®, ARM®, CAM, VP of Learning and Talent Development for Wasatch Property Management, talks about the latest trends in training and development for real estate managers and their teams.(, )
Rediscovering Work-Life Balance
10/3/23
Brandi Herdzina, CPM® joins us to discuss rediscovering balance in life at a time when extreme messages are at the forefront and steadiness is particularly difficult to find. Brandi’s speaking at the 2023 乐竞体育赛事直播 Global Summit in Toronto.(, )
The Impact of Automation on Teams
9/19/23
In this episode, we talk to Brian Thayer from 乐竞体育赛事直播 Industry Partner about the impact of automation on property management staff, including how to manage the change brought about by technology to create success stories for your teams.(, )
From Idea to Innovation
9/5/23
Kyle Scheele is known for his crazy ideas – from a cardboard Viking ship and a centaur bike to viral videos and a children’s book. He’s also worked with companies like KFC and Urban Outfitters, and he’s speaking at the 2023 乐竞体育赛事直播 Global Summit in Toronto. (, )
Workplace Mental Health
8/22/23
In this episode, 乐竞体育赛事直播 CEO/EVP Linda Caradine-Poinsett, PhD, MJ, MBA talks to Suzi Craig, VP of Workplace Mental Health with Mental Health America, about what organizations, leaders, and managers can do to support good mental health in the workplace. To access the screening tools referenced in this episode, visit . (, )
Property Management as a Career Path
8/8/23
In this episode, 乐竞体育赛事直播 Manager of Member Engagement Brett Voeltz, CPM® talks to Jatonne Trianna, RPA, Senior Real Estate Manager with CBRE, Inc., AMO®, about property management as a career path. (, )
Why ESG Matters
7/25/23
乐竞体育赛事直播 Foundation Director Rebecca O’Brien talks to Greg Ericksen from about why ESG matters for investment real estate. Jackson Control is the 乐竞体育赛事直播 Foundation sponsor of the . (, )
Solving Software Pain Points
7/11/23
In this episode, we talk to Taylor Hou from about solving pain points with your property management and accounting software. (, )
CRM Systems
6/20/23
Tyler Christiansen from Funnel Leasing shares how customer relationship management (CRM) software can advance marketing and leasing goals by delivering an exceptional renter experience, creating efficiencies for management and leasing teams in the process. (, )
Predictive Maintenance
6/06/23
In this episode, we talk to Dan Simpkins from Dwellwell about how predictive maintenance can transform residential maintenance operations into a planned and proactive process and give property managers better insights into property performance. (, )
Boosting Ancillary Income
5/16/23
Jae Roe, CPM®, ACoM® from SOVA Real Estate Solutions shares insights into optimizing ancillary income, including new sources of ancillary income and best practices for maximizing revenue. (, )
Fannie Mae 2023 Multifamily Energy & Water Survey
5/02/23
We talk to Molly Simpson, Manager, Green Financing Business with Fannie Mae Multifamily, about their effort to collect and analyze energy and water consumption data for multifamily properties, as well as their Green Financing options. To take the survey, go . (, )
Advocacy Impact Day Debrief
4/18/23
In this episode, Ted Thurn, Sr. Director of Government Affairs at 乐竞体育赛事直播, talks to Kevin Logue, CPM®, and David Barrett, CPM®, ARM®, chair and vice chair of the Advocacy Committee, about the key issues that 乐竞体育赛事直播 members discussed with lawmakers and their staff at Advocacy Impact Day in Washington, D.C., in March.(, )
Hiring and Retention in Property Management
4/04/23
乐竞体育赛事直播 CEO Linda Caradine-Poinsett, PhD, MJ, MBA talks to Kent Elliott, Principal of RETS Associates, an executive search firm focused on the real estate industry, about the current state of hiring and retention in real estate management.(, )
Update on Single Family Homes
3/21/23
What’s happening in single family home management? Hear Alexandra Goldthwaite, CPM® from HomeRiver Group give an update on the latest trends with this asset type, including current renter preferences and management challenges.(, )
Drone Technology
3/7/23
Jose Giraldo from Zeitview talks about remote-controlled aerial vehicles, more commonly known as drones, and how they’re making everything from marketing to property inspections more dynamic and efficient, providing greater insight into a property’s operations. (, )
2023 乐竞体育赛事直播 President Renee Savage, CPM, CCIM
2/14/23
乐竞体育赛事直播 CEO/EVP Linda Caradine-Poinsett, PhD, MJ, MBA sits down with 2023 乐竞体育赛事直播 President Renee Savage, CPM®, CCIM, who shares her vision for advancing 乐竞体育赛事直播’s strategic plan and discusses the year ahead. (, )
Season three
12/13/22
Jessica Warrior, CPM® and Director of Property Management at Granite Properties shares how to cultivate the natural gifts found in both ourselves and our teams. (, )
11/10/22
Ted Thurn, Sr. Director of Government Affairs and Amadi McPherson, Government Affairs Liaison at 乐竞体育赛事直播 discuss the recent midterm elections and their impact on the industry and preview next year’s Advocacy Impact Day.(, )
10/17/22
Charles Kellom, Sr. Director, Diversity, Equity, & Inclusion at 乐竞体育赛事直播, shares three best practices that organizations can use to keep DEI at their forefront. Find out about the noteworthy DEI initiatives happening at 乐竞体育赛事直播, both now and in the works for the future of the Institute(, )
10/04/22
Kim Becking, change and leadership expert, previews her upcoming Global Summit session in a discussion on how to maintain a momentum mindset, set boundaries, and manage stress(, )
09/20/22
Brett Heising, Accessibility Champion, previews his upcoming Global Summit session on achieving true accessibility at your buildings and in your workplace culture(, )
09/06/22
Tenant screening is a complicated process. Sipho Simela, CEO and Founder of discusses how a unique scoring model can facilitate not just a more efficient screening process, but a more inclusive one (, )
08/23/22
CEO Aaron Short shares how it took a global pandemic for tech to boom in the real estate field and ways in which this Proptech can enhance several areas of the tenant experience (Spotify, )
07/05/22
Rowland Hobbs, CEO and co-Founder of discusses the benefits of applying a customer loyalty mindset to the property management industry in order to drive resident satisfaction and retention and improve overall property performance (, )
6/21/22
Ofo Ezeugwu, CEO and Founder of shares how in-depth resident feedback can be turned into actionable operational insights that improve a property’s brand and success factors (, )
6/7/22
Tech and Energy Optimization with Drew Foulkes of Mesa (, )
5/17/22
CAM Reconciliation with Jeri Frank, CEO of Stratafolio (, )
5/3/22
AI and Water with Uri Solokov, CEO and Co-Founder of Watrix (, )
4/19/22
Property Manager Hiring and Retention Report with Stacy Holden, Industry Principal, AppFolio (, )
4/5/22
Certified Sustainable Property (CSP) Insights with Erin Hopkins, PhD, Associate Professor of Property Management, Virginia Tech (, )
3/15/22
Proptech and Senior Housing with Keith Stewart, Chief Growth Officer of K4 Connect (, )
3/1/22
Advocacy Impact Day with 乐竞体育赛事直播 Government Affairs Staff (, )
2/15/22
Scaling Up Operations with Bob Assoian, CPM®, and EVP of NAI Hiffman (, )
Season two
12/14/21
Rural Housing with Babbie Jaco, CPM®, VP of CAHEC Management and Ted Thurn, Senior Director, Government Affairs, 乐竞体育赛事直播® (, )
11/16/21
Modern Tenant Experience with Adam Segal, Co-Founder and CEO, cove.is (, )
11/02/21
Evolution of Multifamily Marketing with Erina Malarkey, CEO of Remarkably.io (, )
10/19/21
Data Standardization with Rob Finlay, CPM®, Founder and President of Lobby CRE (, )
10/05/21
Insurance Cost Report with Mary Donovan, Principal and Economist, NDP Analytics (, )
09/21/21
Leadership: Times of Scarcity with 乐竞体育赛事直播 CEO Denise Froemming and Ben Underwood, CPM® (, )
09/09/21
Real Estate Tech Tracker with James Scott, 乐竞体育赛事直播 Innovator in Residence, MIT Real Estate Innovation Lab (, )
08/24/21
Riser Management with Kasara Smith, CPM®, Director of Asset Services, Cushman & Wakefield (, )
08/10/21
CRE Momentum Index with Brian Bailey, Federal Reserve Bank of Atlanta (, )
07/06/21
Lease Securitization with Marissa Limsiaco, President and Co-Founder of Otso (, )
06/22/21
Leadership: Overcoming Obstacles with 乐竞体育赛事直播 CEO Denise Froemming and Waddell Wright, CPM®, Founder of W. Wright & Co (, )
06/08/21
Managing Data Centers with Rob Fuller, CPM®, Senior Facilities Manager at CBRE (, )
06/01/21
Leadership: Being Mindful with Jessica Warrior, CPM® and 乐竞体育赛事直播 CEO Denise Froemming (, )
05/18/21
Rental Assistance Programs with Taryn Lewis, Director of Compliance, BH Management Services (, )
05/11/21
Overcoming Adversity with Byrdy Kelley, CPM®, ARM®, Founder, Melan Property Management (, )
05/04/21
Leadership: Value of Trust with 乐竞体育赛事直播 CEO Denise Froemming and Sidney Ingelson, CPM® (, )
04/27/21
Talent Management with Dave Sayers, Sr. Director of Talent Development at Cortland (, )
04/13/21
Business Intelligence with Rob Finlay from Lobby CRE (, )
03/30/21
DIY Landlords with Nate Smoyer of Avail (, )
03/17/21
Advocacy Impact Day with Ted Thurn, Director of Government Affairs, 乐竞体育赛事直播 (, )
03/02/21
Fleet Management with Chris Wetmore from ICE Robotics (, )
02/16/21
Tech and the Asset Life Cycle with Kylash Ramesh, Management Analyst at the National Institutes of Health (NIH) (, )
02/02/21
Federally-Assisted Housing and COVID-19 with Shannon Longino, CPM® and Ted Thurn, 乐竞体育赛事直播 Director of Government Affairs (, )
01/19/21
Prop Tech with Dave Garland and Ash Zandieh of Second Century Ventures (, )
01/05/21
COVID Relief with Ted Thurn, Director, 乐竞体育赛事直播 Government Affairs (, )
12/08/20
Residential Cooking Fires with Kelli Esposito, Auto-Out (, )
11/24/20
Internet of Things with Adam Care from HSB (, )
11/10/20
Repurposing Retail Space with Kaci Hancock, CPM®, ACoM® (, )
10/27/20
Gender and Diversity in Commercial Real Estate with Wendy Mann, CEO, CREW Network (, )
10/13/20
Resident retention with Barret Newberry, CEO, Leasera (, )
9/29/20
Eviction moratorium with Ted Thurn (, )
Season one
6/30/20
Touchless Access Systems with James Scott, MIT Real Estate Innovation Lab (, )
6/23/20
HVAC Operations with Wade Conlan, ASHRAE Epidemic Task Force (, )
6/16/20
Single Family Homes with Deb Newell, MPM® and Sidney Ingelson, CPM® (, )
6/9/20
Multifamily Operations with Nathan Miller, Rentec Direct (, )
6/2/20
Reopening in China with Alan Yeung, CPM®, Xia Chen, CPM®, and Jianong Su, CPM® (, )
5/26/20
Commercial Lease Negotiation with Randy Airst, Exceedant (, )
5/19/20
The Pulse of Multifamily with Stacy Holden, Appfolio** (, )
5/14/20
Reopening for Business with Sheila Matuscak of Coeo Space (, )
5/12/20
Unconscious Bias in a Pandemic with Kelly Charles-Collins, Esq., MBA and CEO of HR Legally Speaking (, )
5/7/20
Medical Office Buildings with Dave Domres, CPM® ( , )
5/5/20
COVID at your Property and Legal Considerations with Shannon Lawless and Jonathan Mahoney from Ryan Swanson law firm (, )
4/30/20
Standard Operating Procedures with Leo Turley, CEO, H Two National* (, )
4/28/20
Senior Housing with Pam Monroe, CPM® (, )
4/23/2020
Small Business Relief with Ted Thurn (, )
4/23/2020
Maintaining Productivity with Donna Brighton, Chief Ideas Officer of Brighton Leadership Group (, )
4/21/2020
Commercial Cleaning and Hygiene with Ben Kollmeyer, MPH and Certified Industrial Hygienist at FACS* (, )
4/16/2020
Application of the CARES Act with Dawn Carpenter, CPM® and Eileen Wirth, CPM® (, )
4/14/2020
Earning Trust in Extraordinary Times with Shannon Alter, CPM® (, )
4/9/2020
Force Majeure Lease Provisions with Ralph Amicucci, Esq., CPM® (, )
4/7/2020
Business Interruption Insurance with Michael Perlmuter (, )
4/2/2020
Exceptional Customer Service with Barry Blanton, CPM® (, )
3/31/2020
Virtual Tours and Rent Collection with Cammie Allie, CPM®, ARM® (, )
3/27/2020
CARES Act with Ted Thurn (, )
3/26/2020
Employee Morale with Debbie Phillips, PhD, CPM® (, )
3/24/2020
Rent Abatement and Concessions with Mindy Gronbeck, CPM®, CSM, CSX and Chip Watts, IV, CPM®, CCIM (, )
3/18/2020
Legislation for Emergency Coronavirus Aid with Ted Thurn (, )
* Denotes 乐竞体育赛事直播 Executive Level Industry Partner
** Denotes 乐竞体育赛事直播 Chairman Executive Level Partner